Term Conditions Page
What delivery options do you offer?
We offer a Home Delivery option as well as a Click and collect service for selected stores. Times and cost for deliveries will vary depending on the location. For more information,
What time does the Balla customer care team operate, and how can I get in contact?
You can contact our customer care team on the following number: 01016772446
BallaCustomer Service:
We are open 24 hours /7days .
You can also contact us using our quick form and our team will get back to you as soon as possible.
Can I view my order history?
You can view your orders at any time using our website. Simply follow the steps below.
- Log in to our website and click on my account.
- Can I track my order online?
Yes, you will receive a unique tracking via email once your order is packed. This link will allow you to track your order at any time letting you know when your order will be delivered.
When I place an order, how long does delivery take?
Your order confirmation email will inform you of the expected lead time for delivery. Our courier company will attempt to call you should they not have enough delivery information to deliver your order.
I've received my order, but it's not suitable. How do I return it?
H&M is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 14 days of receipt of your order with a copy of the Invoice. Items can be returned to any Balla store.
